FAQs

As a rule, the surfaces of the BOXIO-WASH can be wiped clean with a mild detergent and a soft cloth. Avoid harsh cleaning agents or rough sponges as they could damage the surface.

To clean the urine canister, you should rinse it thoroughly after each use. Use warm water and a mild detergent to clean the canister. You should then allow it to dry thoroughly before reinserting it into the BOXIO-TOILET.

To clean your BOXIO-TOILET properly, you should follow the manufacturer's instructions. As a rule, you can wipe the surfaces of the toilet with a mild detergent and a soft cloth. Avoid harsh cleaning agents or rough sponges to prevent scratches. For the toilet bowl and seat, you can also use mild cleaning agents such as BOXIO - CLEAN, an ecological universal cleaning concentrate.

BOXIO does not offer a special disposal option for menstrual products such as tampons or pads. Please note that once tampons or pads have been disposed of in the solid waste container, the contents are no longer compostable. It is recommended to dispose of them according to the usual disposal methods for sanitary products. However, disposing of the contents of menstrual cups in the urine canister is not a problem.

The Boxio system is based on Euroboxes from the manufacturer AUER. Not all Euroboxes are compatible with each other, as there may be different sizes and designs. It is recommended to use Euroboxes from Boxio with other boxes from the same manufacturer to ensure optimum fit and function.

The Boxio water pump system is specially designed for the BOXIO-TOILET and BOXIO-WASH. It cannot be guaranteed to function properly in a fixed van kitchen or any other context. It is recommended to use the water pump system according to the manufacturer's instructions and recommendations in conjunction with the Boxio products.

You can download the instructions for the BOXIO - TOILET here: Instructions BOXIO - TOILET

Here you can download the instructions for the BOXIO - WASH: Instructions: BOXIO Wash

The Euro boxes from Boxio generally have a load capacity of up to 150 kg. This means that they are designed to carry this weight load safely. Make sure that the boxes are used properly to avoid damage.

We offer the option of purchasing individual parts. For BOXIO, you should contact customer service directly to find out whether and how you can buy additional parts. Customer service can provide you with information on availability, prices and the ordering process.

Complaints can only be accepted from Germany. It is recommended that you contact BOXIO customer service directly for information about your guidelines for complaints from abroad.

If you have ordered directly from the BOXIO store, you can use our returns portal and you will then receive the return label.

The general withdrawal periods apply. After receiving your BOXIO products, you have 14 days to exercise your right of withdrawal and a further 14 days to return the products to us.

As soon as we have received your return, we will check it for completeness and integrity as quickly as possible and refund the purchase price via the payment option used at the time of purchase.
You should receive your money back no later than 5 days after receipt of your return.

NOTE: Unfortunately, we cannot cover the cost of the return label. The cost of €5.90 will be offset against your refund.

It is important to report this to BOXIO customer service as soon as possible and possibly provide evidence photos or a description of the damage. Customer Service will guide you through the return process and provide you with information on refunds or replacements.